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Service Management

All Stories

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Smoother data management for African businesses

Businesses across Africa will have access to a new data governance solution following the announcement of a new partnership...

Russian provider readies capacity for transition to 4G/LTE

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One of the largest mobile operators in Russia is set to implement high-capacity microwave systems and services to its network...

Sudan’s market leader optimises routing and billing systems

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A leading Sudanese operator has implemented a routing optimisation solution to manage quality of service and provide real-time dashboard reporting on its network...

MTN extends managed services partnership with Ericsson in Ghana

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One of the leading operators in Africa and the Middle East has extended its managed services partnership in one of Africa’s fastest-growing markets...

Network planning partnership to cover Southeast Asia

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Operators across Vietnam, Cambodia, Laos and Myanmar will benefit from addition local presence and expertise following the announcement of a new partnership...

BSS transformation contract underway in Malaysia

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 A Malaysian operator is aiming to become the first in the country to offer full-fledged convergent support to its subscribers by transforming its business support systems...

OSS update for newest Thai operator

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A leading Thai mobile operator is updating its provisioning and activation software...

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Customer experience in emerging markets

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In this bylined article, Brian Carroll, CEO of Arantech, discusses how Customer Experience Management systems can help operators take advantage of subscriber growth in the emerging market of Africa...

Network optimisation centre inaugurated in Mexico

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 A new centre for the delivery of remote services across Latin America has been inaugurated in Mexico...

Monitoring system bolsters QoS for Bulgarian operator

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A leading Bulgarian operator has implemented a monitoring solution to augment its quality of service...

Cutting customer costs in Costa Rica

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A Costa Rican MVNO has implemented a device management system to lower its customer care costs...

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Roaming solution targets bill shock in Malaysia

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One of Malaysia’s major service providers has deployed a roaming solution to reduce bill shock...

OSS overhaul for Egypt’s leading operator

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The Egyptian market leader Mobinil is replacing a number of disparate third-party systems for tracking infrastructure changes with one unified solution...

Turkish GSM operator overhauls OSS

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A leading 1800 GSM provider in Turkey is installing a new solution aimed at enhancing network performance to improve the end user experience...

Aircel extends its roaming reach with new solutions portfolio

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An expansive roaming reach is becoming increasingly important for operators in India, and with this in mind Aircel has selected a portfolio of roaming business management services from Syniverse...

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OSS overhaul for Malaysian broadband operator

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One of Malaysia’s leading broadband providers has completed an OSS transformation in order to boost customer services and maintain competitiveness...

Lebanese ISP cuts bandwidth costs with new solution

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A Lebanese Internet service provider is deploying a new solution in an attempt to circumvent the region’s high bandwidth costs...

Turkish operator zeroes in on market trends with new solution

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The solutions provider Turkcell Technology – a wholly-owned subsidiary of Turkish market leader Turkcell – is launching a new solution which enables mobile network operators to identify and predict real-time business opportunities and improve customer satisfaction with new and innovative location-based services...

Unified OSS bolsters network management for Indonesian operator

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Indonesia’s market leading operator has begun the next phase of its transformation programme supporting its Next Generation Network (NGN) Initiative...

Croatian operator implements automated customer care service

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One of Croatia’s leading operators is upgrading its customer care processes with a new solution that provides its service agents with the information required to resolve customer issues instantly...

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