A major pan-Asian operator is integrating a Customer Experience Management (CEM) solution from specialists Clarity...
For most of the telecom industry’s history, hardware has been the focus, while software has not been widely recognised as a centre of value. However, this perception is now beginning to shift among customers in the market at large...
Kuwaiti market leader Zain is implementing a monitoring solution from Astellia to increase network quality and traffic visibility...
There is a huge expectation among operators in emerging markets that smartphone penetration will increase fairly rapidly over the next three to five years. Operators want to be at the forefront of this and are therefore investing heavily to ensure that they not only have the best networks possible, but also have a clear understanding of mobile data services in order to develop new business models to accommodate their anticipated growth...
Kuwait’s market–leading operator has deployed a mediation and provisioning system, allowing it to consolidate its billing mediation transaction processing...
Off the back of last month’s Mobile World Congress, a key trend that I noticed emerging was the need for service providers to recognise that the client is becoming increasingly central to their operation...
The largest ICT company in Pakistan has signed a deal with satellite provider O3b to provide a full suite of services in Pakistan...
The battle for the hearts and minds of mobile users has never been fiercer and much has been spoken of the benefits of Big Data as a panacea for all ills...
One of India’s largest operators has selected a new performance management solution for various domains of its network...
Bangladesh’s largest mobile service provider has deployed a new solution to consolidate and transform its network inventory management systems and processes...
Demand for high-speed broadband access, IPTV services, mobile video and more is expanding dramatically in the UAE...
One of India’s major national operators is implementing a solution to provide real time subscription services for 2G and 3G subscribers including dynamic policy-based service offerings and a state-of-the-art service monitoring solutions on cloud...
The Costa Rican regulator Sutel is implementing new systems to analyse and benchmark the performance of the country’s mobile network infrastructure...
The conversation around big data has taken many forms, but in the telecoms sector, it’s largely been seen as a challenge. For communications service providers (CSPs), more data has been equated with operational inefficiencies, such as issues with collecting and storing the information...
The largest mobile operator in Indonesia is introducing proactive monitoring to its network in order to predict, prevent, and prioritise network issues for its 121 million customers...
Recognising the need for customer-centric success measurements is crucial for the growth of mobile networks in developing markets, argues Arieso CTO, Dr. Michael Flanagan...
A major operating group in Afghanistan is upgrading the quality of its network with a new managed service solution...
South Africa’s market-leading operator has adopted a new solution as a service to maximise the optimisation of its growing 2G and 3G networks...
One of Nigeria’s largest operators is implementing new measures to facilitate load balancing, using its network more efficiently...
A leading operator in the Philippines has commenced the second phase of its upgrade to unified OSS, allowing it to deploy and assure the quality of next generation networks and services...
With large, untapped subscriber reservoirs ripe for the picking, the opportunity for mobile operators to grow rapidly in the emerging markets is enormous...
A major Central American communications service provider has chosen to consolidate its existing mediation systems supporting customers in Guatemala, Panama, Nicaragua and El Salvador...
One of Thailand’s leading mobile operators has signed a three-year wireless distribution deal covering various services, including strategic sourcing and device management...
Today’s wireless operators have to deal with ever-growing numbers of SIM cards. Most operators employ a process where SIM cards are pre-provisioned in the network before shipping into distribution channels, but these resources become increasingly strained as SIM card volumes increase...
A major operator in the Maldives is deploying a service monitoring and network troubleshooting solution across its network...
