Tencent Cloud, the cloud business of Chinese technology giant Tencent, has made its debut at MWC25 with the introduction of the Tencent Cloud Super App as a Service (TCSAS) solution.
Consulting and professional services giant Deloitte is launching at MWC a collaboration with Ookla, a global leader in connectivity intelligence, aimed at enhancing network performance, services, solutions and insights across the globe.
Operator MTN South Africa, and LotusFlare, a provider of a cloud-native digital commerce and monetisation platform for communications service providers, are to partner to support strategic initiatives in the South African market.
Alleged pressure on Nigerian operators to raise mobile tariffs because of economic factors is continuing to inspire a lively debate between various factions over what sort of rise might be acceptable.
Nokia has announced that servicer provider e& UAE is the first in the world to use its slicing solution to create a dedicated end-to-end network slice capable of meeting the speed and latency demands of today’s gaming applications.
Indian global information technology and system integration company Echelon Edge has partnered with a number of IT businesses to support the ongoing 4G network rollout by state-owned operator BSNL, a project reportedly covering over 100,000 sites nationwide.
Malaysian telco U Mobile said on Monday it will deploy contact centre solutions from Amazon Web Services (AWS) based on generative AI in its contact centre after running a successful proof-of-concept (PoC) for the past six months.
China Mobile Pakistan (CMPak), which operates under the brand Zong 4G, says it has developed its own in-house large language model (LLM) designed specifically for customer service support for its telecoms services.
A flurry of deals and agreements underlines the continuing competition for a piece of the still-growing digital payment market in Africa. Some of the big names in the frame in two of the most recent announcements are Standard Bank, Volante Technologies, Orange Middle East and Africa (OMEA) and Mastercard.
Data-driven strategies for customer growth and retention are in the news again – this time thanks to a division of Zain Group, a technology and digital communications provider operating in eight markets across the Middle East and Africa.
A contactless boarding pass system is set to reduce waiting times and create a better travel experience for passengers at India’s airports, according to air transport technology giant SITA.
Indonesian telco Telkomsel says that it has signed a MoU with Tencent Cloud and local digital infrastructure company M Cash Integrasi to explore the adoption of palm scanning technology as a biometric tool to improve customer service.
An AI-focused partnership between satellite operator Nigerian Communications Satellite Limited (NIGCOMSAT) and technology company Vault Hill described as ‘ground-breaking’ may, for once, justify the term.
Google recently published a blog about its sixth annual Google for Brazil event, where it shared news of investments and innovations in the country. Not surprisingly, the innovation that seems to have attracted the strongest press attention has been an anti-theft artificial intelligence (AI) feature for phones.
Cairo-based AI developer WideBot announced on Tuesday that state-owned Libyan telco Almadar Aljadid will adopt its Arabic conversational AI chatbot platform to improve customer service.
Last year, Nokia released its Corteca software suite, with the promise of delivering smart broadband for a better experience.
Alfanet, a prominent internet service provider (ISP) in Ecuador that serves residential and commercial customers across the country, has chosen AXESS 5 ACS (Auto Configuration Server) software from device management solutions company Axiros.
Thai operator AIS is in the news again today, this time through the announcement that it is joining forces with IPification to deliver next-generation phone number verification solutions to Thailand.
Jordan-based operator Umniah has awarded business support systems company Tecnotree a new multimillion-dollar deal.
As smartphone adoption has expanded globally, so too has the amount of data generated by a single user.
Two stories from two different continents have, coincidentally, highlighted the issue of making emergency calling easier, albeit in two very distinct ways.
China Unicom faced huge challenges in operating a centralised customer contact centre serving users in 31 provinces across China. The centre handles the largest number of users (420 million) and the highest traffic volume (100 million calls/month) in China.
MTN has partnered with global consulting firm Accenture and customer experience solutions provider Genesys on an intiative that aims to boost customer care for MTN’s subscriber via cloud-native solutions and advanced AI capabilities.
Digital transformation has been very much a theme of recent financial technology news from Angola, in the shape of initiatives from payment giant Mastercard and the US government, supported by the Angolan government and local businesses.
Given the strength of both streaming services and mobile device usage in the region, it may come as little surprise that a deal in MENA has been announced that means customers will be able to make their payments to one of the region's top three subscription video-on-demand (SVOD) services using their mobile phone numbers.
