Devices & Platforms

Libyan bank chooses Backbase to build new digital banking platform

Libyan bank chooses Backbase to build a new digital banking platform

Backbase, builder of the AI-native Banking OS, has announced that it has been selected by Wahda Bank, one of Libya's largest banks to build a new digital banking platform for its business and retail customers.

Business banking goes live first in 2027, with digital onboarding, daily banking and invoice management. Retail follows on the same platform, adding cards and money management for more than half a million customers.

At launch, Libyan businesses will be able to open an account online with electronic identity verification, then run payroll and pay bills from one app with invoice management alongside.

Every journey will be designed Arabic-first, with full English support. Branch and contact centre staff will also move onto the Banking OS, where they see the full context of every customer in one servicing workspace.

Today, says Backbase, opening an account in Libya still means a branch visit. The Central Bank of Libya is moving the sector towards digital-first. Its National Financial Inclusion Strategy names electronic payments, small and medium-sized businesses, and artificial intelligence among its core pillars.

Wahda Bank chose Backbase as a long-term, strategic partner that lets it move at the market's speed while owning its roadmap. Ready-made journeys shorten the path to launch, and a headless platform leaves the bank's engineers free to build as Wahda’s needs evolve.

The Banking OS integrates to Wahda's Oracle FLEXCUBE core (FLEXCUBE is a comprehensive, comprehensive-scale core banking and financial management software suite developed by Oracle Financial Services) and to LYPay and OnePay, Libya's instant-payment rails.

Wahda's engineers will work in joint squads with Backbase from the start and train through Backbase Academy so that the bank builds the in-house skills to keep extending the platform. Corporate banking and Conversational Banking (chat and voice that understand intent, access live banking context, and execute complete end-to-end tasks) are planned for later phases.



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