Globe Telecom overhauls field operations

The Philippines’ market leader Globe Telecom is implementing a new solution from Nastech to transform its field operations...

The Philippines’ market leader Globe Telecom is implementing a new solution from Nastech to transform its field operations. The Streamline solution will allow the operator to drive down its field OPEX spend and achieve a strong degree of visibility and control over the management of its field operations.

In addition to lowering costs, Globe will use the solution to improve network quality and drive general efficiencies in its field organisation. Streamline is based on the new industry concept of Field Operations Support Systems (FSS), which is the application of the principles and practices of OSS to the field, properly integrating field operations with an operator’s network operations centre and critical applications.

As the shift in focus for CSPs moves from growth to network optimisation, significant emphasis is now being placed on field cost efficiencies and quality, particularly so given that field operations is generally the number one OPEX spend area company-wide for most operators. However, current OSS systems only serve to highlight issues, but FSS drives the entire process further. It does this through capabilities that combine a real-time view of all field operations with actionable management tools leveraging the insights via a single, structured database of all field data.

Des Keary, CEO of Nasctech, explained: “Field Operation Support Systems are integral to the effective management of field operations. Streamline gives operators a real time view of all field based projects and activities, providing strong validation and visibility. Furthermore, the solution mobilises the operator’s back end, leveraging investments in OSS, ticketing platforms and more.”