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Service Management

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Qvantel Flex BSS makes its mark in Egypt and Namibia

Egyptian operator Etisalat Misr by e& and digital BSS specialist Qvantel have announced that they have signed an agreement at MWC to implement the Qvantel Flex BSS solution to help in the digital transformation of Etisalat BSS.

Qvantel Flex BSS makes its mark in Egypt and Namibia

New alliance aims to boost telco-specific LLM development

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SK Telecom, Deutsche Telekom, e& (Etisalat and) Group, Singtel and SoftBank Corp are the big names behind the Global Telco AI Alliance (GTAA), which this week held its inaugural meeting at MWC 2024 and announced plans to establish a joint venture.

New alliance aims to boost telco-specific LLM development

Malaysia’s U Mobile awards managed services contract to TeleChoice

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A Singaporean technology group is expanded into the broader managed services sector beyond Singapore via a contract with a leading Malaysian operator.

Malaysia’s U Mobile awards managed services contract to TeleChoice

Orange Cote D'Ivoire enhances data services

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Service provider Orange Cote D'Ivoire says it is developing its network and data services with help from the latest traffic analysis and policy control software from Enea, a specialist in software for telecoms and cybersecurity.

Orange Cote D'Ivoire enhances data services

WIOCC Group launches wide-ranging service company for Africa

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Converged open-access digital infrastructure company WIOCC Group has launched what it calls “the first truly holistic managed network and infrastructure services company to serve Africa”.

WIOCC Group launches wide-ranging service company for Africa

Telefónica de Argentina modernises with help from Kyndryl

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Telefónica de Argentina, one of the country's largest telephone and internet service operators, has selected IT infrastructure services provider Kyndryl to accelerate the modernisation of its technology environment.

Telefónica de Argentina modernises with help from Kyndryl
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ZOI and du combine for enhanced roaming across nine countries

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International wholesale telecom service provider Zain Omantel International (ZOI) has formed a strategic wholesale international agreement with telco and ICT player du from Emirates Integrated Telecommunications Company.

ZOI and du combine for enhanced roaming across nine countries

Moniepoint-Google Cloud collaboration is ready for growth in Nigeria

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Yet another collaboration aimed at the underbanked is claiming strong expectations of growth, this time in Nigeria where Google Cloud and banking platform Moniepoint are working together.

Moniepoint-Google Cloud collaboration is ready for growth in Nigeria

Colombian MVNO goes with Optiva for BSS upgrade

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Móvil Éxito, a new Colombian MVNO, has selected revenue management software company Optiva for cloud modernisation of its Optiva BSS platform to a SaaS-based model.

Colombian MVNO goes with Optiva for BSS upgrade

Network and Polaris Bank renew digital partnership in Nigeria

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Network International, an enabler of digital commerce across the Middle East and Africa (MEA) region, says it has renewed its partnership with one of Nigeria’s largest financial service providers, Polaris Bank Limited, to deepen financial inclusion and digital transformation.

Mr Adekunle Sonola, Managing Director/CEO of Polaris Bank and Dr Reda Helal Group MD Network International

du partners with Ericsson to boost digital transformation 

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UAE operator du, from Emirates Integrated Telecommunications Company (EITC), and Ericsson have announced a strategic partnership at MWC 2023 to transform du’s information technology (IT) operations. du will leverage Ericsson's artificial intelligence (AI) and Ericsson business and operations support systems services (BSS/OSS) to improve quality, unlock efficiencies, and increase agility.

du partners with Ericsson to boost digital transformation 

MTN Benin and Ericsson address throughput issues

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The ongoing use of advanced technology to address potential mobile network customer satisfaction issues has been in the news in West Africa thanks to a partnership between operator MTN Benin and vendor Ericsson.

MTN Benin and Ericsson address throughput issues
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Alepo helps Mauritius Telecom add value to its Wi-Fi network 

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Service provider Mauritius Telecom has revamped its Wi-Fi network by implementing Wi-Fi Service Management Platform (SMP) from technology solutions provider Alepo.

Alepo helps Mauritius Telecom add value to its Wi-Fi network 

TeleYemen works with Linxa to enhance its international voice business

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TeleYemen, the sole licensed provider of international telecommunication services in Yemen, has chosen the Linxa Connect Voice Platform from wholesale telecom software platform company Linxa for its international voice business.

TeleYemen works with Linxa to enhance its international voice business

Vodafone and Ericsson continue network optimization drive in Oman

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Continuing evidence of the growth in importance of artficial intelligence (AI) for operators comes in the form of a recent announcement from Ericsson and Vodafone Oman that they have partnered to, as they put it, “empower the telecom company’s network infrastructure development across multiple domains”.

Vodafone and Ericsson continue network optimization drive in Oman

Tecnotree gains TM Forum Open API certification – with help from MTN

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With the TM Forum’s Digital Transformation World event well underway in Copenhagen and welcoming an estimated 3,000 or more attendees, it seems an appropriate time for Tecnotree to make a TM Forum-related announcement.

Tecnotree gains TM Forum Open API certification – with help from MTN

Palestinian operator Jawwal signs A2P SMS deal with Vox Solutions

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Palestine Cellular Communications Ltd (Jawwal), a leading Palestinian provider of cellular communications, has signed an exclusive interworking agreement with international voice and messaging specialist Vox Solutions for direct termination of A2P (application-to-person) SMS international traffic to Jawwal's network.

Palestinian operator Jawwal signs A2P SMS deal with Vox Solutions

Subex to upgrade Ethio Telecom's fraud management system

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The long-awaited launch of services by Ethiopia's new mobile operator Safaricom Ethiopia is due to take place this month. Meanwhile, state-owned incumbent operator Ethio Telecom is continuing to upgrade its offering. The latest improvement involves a new fraud management system to replace the operator's legacy system.

Subex to upgrade Ethio Telecom's fraud management system
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India's Jio Platforms announces another 5G-linked partnership

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For the second time in as many days Indian tech giant Jio Platforms is in the dealmaking news, this time thanks to a partnership with Subex, a provider of telecom analytics solutions and AI-led digital trust products, involving the Subex AI orchestration platform, HyperSense.

India's Jio Platforms announces another 5G-linked partnership

Zain South Sudan goes live with new provisioning system

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Operator Zain South Sudan has gone live with a new digital service provisioning system (DSPS) supplied by Tecnotree, which describes itself as a global provider of digital transformation solutions for communication service providers (CSPs) and digital service providers (DSPs).

Zain South Sudan goes live with new provisioning system

Globe taps Netcracker for managed services in the Philippines

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Globe Telecom is upgrading its support services with Netcracker Managed Services to maintain a higher level of operational efficiency.

Globe taps Netcracker for managed services in the Philippines

Leading Saudi bank and Red Hat accelerate digital banking innovation

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Arab National Bank (ANB), a leading banking institution in Saudi Arabia, is adopting open hybrid cloud platforms from Red Hat, a provider of open source solutions, to accelerate digital banking innovation.

Leading Saudi bank and Red Hat accelerate digital banking innovation
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